Thursday 1 September 2011

PeopleSoft – Remedy Integration

Client: Leading Healthcare Solutions Provider


Solution: PeopleSoft – Remedy Integration


The client was a leading Healthcare Insurance, Medicare and Medicaid Programs provider and they wanted to integrate their existing PeopleSoft system with the Remedy, IT service management suite, to synchronize and get single source of truth of their asset information. The Drivestream team studied the client’s complex business processes to understand the data flow between the Remedy and their PeopleSoft system and proposed an auto-trigger dual integration program, which would run as a part of night job. The team configured PeopleSoft integration broker to send and receive data from the Remedy system and also built a process to segregate the valid data in PeopleSoft that has to be sent across to the Remedy system. The systems were seamlessly integrated and the client was able to get a holistic view of their asset information.


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